A Mail-Order Service From St Helena
As a result of the Covid-19 disruptions, regular weekly flights (from South Africa) have been suspended since March 2020. A series of charter flights, (6-weekly) direct from the UK, has kept St Helena connected with the outside world, along with the island’s cargo ship, MV Helena, which continues to operate to South Africa and Ascension Island.
These links have allowed a postal service to continue, albeit with the associated delays between outgoing/incoming mail.
The Post Office on St Helena normally closes for outgoing mail about 6 or 7 days before the flight.
From time of placing an order to delivery in UK could vary from approx. 2 to 8 weeks, depending on flight schedules.
With these time-factors in mind, we are happy to provide a mail-order service for our St Helena t-shirts and caps.
Items ordered are posted airmail to the UK direct on the charter flights, or via Ascension Island by ship and then air to the UK.
Payment
Our payment gateway allows customers to pay using PayPal or credit cards.
Follow the payment options until the window appears inviting you to either ‘Log in to PayPal’ or ‘Check out as a Guest.’
To pay by credit card, click the ‘Checkout As A Guest’ option.
Once complete, your statement will show payment to CAPRICORN.
Confirming Orders & Posting Dates
When orders are received we will normally be in touch soon afterwards to verify details and to provide an estimated date for mail leaving the island/arriving in the UK.
If the estimated delivery date is not acceptable, we will trigger a full refund.
If you are happy to proceed with the estimated dates given, the items ordered will be packaged and posted.
Postal Rates & Weights
All t-shirt products are listed with the same weight per design and gender.
Although different size garments will obviously have slightly different weights, this measure is applied across individual designs for all shirt sizes as an administration setting to assist the online shop software in calculating minimum shipping rates.
Countries We Ship To
Mail from St Helena is initially sent to the UK, then enters the global mailing system.
Post to the UK, Europe and the US/Canada is generally reliable and can be shipped without delay.
If you are ordering from another part of the world we will confirm shipping arrangements on a case-by-case basis after verifying the mail system reliability. Please contact us if you need assistance.
Returns Policy
Refunds in full, for unwanted items, returned and received in the same condition as sent, can be issued to the customer.
The reason for return should be communicated to us before posting the package, to allow us the opportunity to investigate an alternate resolution. In the event it is decided the complete or partial order is to be returned, please be aware that return mailing costs are not reimbursed as part of the refund.
If items are being returned, they should be posted within a week of the customer receiving the order.
T-shirt Sizes
Our designs are printed on Gildan brand t-shirts. The garment manufacturer’s chest sizing guide is reproduced here. Please check the guide before placing your order.
Mens sizes:
- Small: 36”-38” (86-91cm)
- Medium: 38”-40” (97-102cm)
- Large: 42”-44” (107-122cm)
- X-Large: 46”-48” (117-122cm)
- 2X-Large: 50”-52” (127-132cm)
Ladies sizes:
- Small: UK Ladies 8-10
- Medium: UK Ladies 10-12
- Large: UK Ladies 12-14
- X-Large: UK Ladies 14-16
- 2X-Large: UK Ladies 16-18
Designed on St Helena
Our souvenir designs are all created by Capricorn Studios, on St Helena.
The artwork is then sent to UK where the products (t-shirts, caps & bags) are printed/produced, then shipped to St Helena.
Contact Us
If you have any other questions for us please Click Here to get in touch.