A Mail-Order Service From St Helena
From March 2022 the island’s regular air connection has changed once again.
The Titan charter flights direct from UK have stopped, and a fortnightly air service to/from Johannesburg, South Africa, operated by Airlink, has resumed after a two-year break due to Covid-19 travel restrictions.
The Airlink service includes a shuttle, from St Helena to Ascension Island, once per month. Currently, in 2022, the Ascension runway is undergoing repairs so temporarily has a shorter operational length which in turn has meant airmail of small packages is very restricted, due to aircraft weight limitations.
We are unsure at this time (March 2022) whether a reliable airmail service, via South Africa, will become available.
At times there may be opportunity to have a passenger on a flight to carry small packages to the UK and then post into the global mail system, but this option is random.
The island’s cargo ship, MV Helena, continues to operate to South Africa and, and from time to time, Ascension Island.
We will attempt to continue to provide a mail-order service for our souvenirs, however, please keep in mind these limited links from St Helena and their associated delays when placing orders.
The Post Office on St Helena normally closes for outgoing mail about 6 or 7 days before the flight.
Payment
Our payment gateway allows customers to pay using PayPal or credit cards.
Follow the payment options until the window appears inviting you to either ‘Log in to PayPal’ or ‘Check out as a Guest.’
To pay by credit card, click the ‘Checkout As A Guest’ option.
Once complete, your statement will show payment to CAPRICORN.
Confirming Orders & Posting Dates
When orders are received we will normally be in touch soon afterwards to verify details and to provide an estimated date for mail leaving the island/arriving in the UK.
If the estimated delivery date is not acceptable, we will trigger a full refund.
If you are happy to proceed with the estimated dates given, the items ordered will be packaged and posted.
Postal Rates & Weights
All t-shirt products are listed with the same weight per design and gender.
Although different size garments will obviously have slightly different weights, this measure is applied across individual designs for all shirt sizes as an administration setting to assist the online shop software in calculating minimum shipping rates.
Countries We Ship To
Mail from St Helena is initially sent to the UK, then enters the global mailing system.
Post to the UK, Europe and the US/Canada is generally reliable and can be shipped without delay.
If you are ordering from another part of the world we will confirm shipping arrangements on a case-by-case basis after verifying the mail system reliability. Please contact us if you need assistance.
Returns Policy
Refunds in full, for unwanted items, returned and received in the same condition as sent, can be issued to the customer.
The reason for return should be communicated to us before posting the package, to allow us the opportunity to investigate an alternate resolution. In the event it is decided the complete or partial order is to be returned, please be aware that return mailing costs are not reimbursed as part of the refund.
If items are being returned, they should be posted within a week of the customer receiving the order.
T-shirt Sizes
Our designs are printed on Gildan brand t-shirts. The garment manufacturer’s chest sizing guide is reproduced here. Please check the guide before placing your order.
Mens sizes:
- Small: 36”-38” (86-91cm)
- Medium: 38”-40” (97-102cm)
- Large: 42”-44” (107-122cm)
- X-Large: 46”-48” (117-122cm)
- 2X-Large: 50”-52” (127-132cm)
Ladies sizes:
- Small: UK Ladies 8-10
- Medium: UK Ladies 10-12
- Large: UK Ladies 12-14
- X-Large: UK Ladies 14-16
- 2X-Large: UK Ladies 16-18
Designed on St Helena
Our souvenir designs are all created by Capricorn Studios, on St Helena.
The artwork is then sent to UK where the products (t-shirts, caps & bags) are printed/produced, then shipped to St Helena.
Contact Us
If you have any other questions for us please Click Here to get in touch.